The World of Finance

Business Cycles and Stages

The cycle consists of 4 stages: 

Stage 1: Preparation of the request or offer. This refers to the pre-order activities. Whether you go to order the construction of a bridge or request to be paid the telephone bill, there is always pre-order activities. In the case of the bridge to do surveys, calculations, perform feasibility projects, make contributions, etc.. In the case of payment of the account the thing is simple but qualitatively similar. We must find the account, make checks, for whom the pay, etc.. This stage ends when doing the "request or offer. 

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Stage 2: NEGOTIATION. During this phase down and negotiate the conditions of satisfaction, ie conditions that must be satisfied that the customer is consistent with what we received. This includes the delivery date requested. Take Care of those conditions that are not expressed but implied in the order. We call this "context of obviousness." (No restaurant will serve cold coffee, though that property is not negotiated when
  I ask for coffee. If I stand naked on my first day at work I can not tell my boss "we have not agreed that I came to work with clothes, it is obvious I'll come dressed). The negotiation phase ends with the declaration of acceptance "in which client and provider claim to accept the conditions. 

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Stage 3: EXECUTION. Here the central protagonist is the provider. During this stage the project activities to meet the agreed conditions. Often the provider must make sub-orders, ie, coordinate with others to help. The performance ends with the declaration of compliance. " The supplier says the conditions are fulfilled. 

Stage 4: ASSESSMENT AND ASSURANCE: The most neglected stage of all, although of great importance. Here the client evaluated whether to comply with the conditions of satisfaction and provider ensures compliance of the customer asking explicitly stating their satisfaction. I clarify that unless the customer declares satisfaction cycle is not closed. In this case it is possible that the supplier has to make some adjustments, renegotiate, in short. The cycle of action can only end with the "statement of satisfaction" which makes the client. 

Customer and supplier are always represented by persons of flesh and blood who commit. Once I asked a pencil manufacturer who was his client and said, "The Central Library. Okay, but do not you commit to a bookstore because it is a human being. Who would complain if they do not pay the bill? The head of acquisitions. With him I coordinated. And he is your client told him. 

Any action performed adequately fulfills this cycle. In turn, all poor or incomplete action fails in any of the stages of (a diagram of the cycle and simple examples the reader may find the author's website whose address is at the end). 

One student told me that he remembered my lesson on this issue because his lady (customer) had told him at 7:30 in the morning before you get "let me know when you get out of the shower to get up." At 9:00 (an hour and a half later), when exiting the shower, he tells his wife "went and affection, arise." Mrs. indignant calls him "you realize that it is 9 in the morning? It's time that I go to work, tell me what you think of this late. I am arriving late! ". "I did what you asked, I told you to leave." 

A Notion of Relationships in Business Interactions

 A very useful notion of a relationships for personal development at all levels is what the customer considers as "the person who asks for something" or "the person who was offered something." 

This conception of a client is a powerful tool to facilitate the work, create good relationships with people, to know where the failures of coordination are and develop a reliable identity compared to others, colleagues, family, friends and everyone with whom we interact. Now, since there is someone who meets the requests of the client, it will call "provider", also in a broader sense. 

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In what follows in this text, speaking of client then we are talking about "the calling" (or that offer), that simple. 

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The most important customer is that it is he who sets the standards of satisfaction. This means that it is the customer who decides if the provider did a good job or not, whether satisfied or not its application. Under this view, the client cannot be wrong and now I explain why. 

When someone asks for something (the customer) is always an expectation about what you want. It may not have completely clear certain aspects of the order, but always know if it is conforming or not. Therefore cannot be wrong about your feelings. If not satisfied we cannot challenge something that corresponds to an appreciation of him on the level of satisfaction experienced by receiving what he asked. To take an example related to the business: 

Sally (client) is close to the inn to the public and requests a payment Coupon your phone bill. Griselda, the manager, (provider) tells him to wait to generate the Coupon. Sally goes to checkout, pays. Before leaving intercepts a girl identified as polling company and asks how he was treated?. Sally replies: " I did not like the attitude of the person who manages the inn. He seemed angry. " 

Once Sally leaves the enclosure, the survey is about Griselda and transmits the view Sally. Griselda says "this guy is very wrong, so very well attended, what happens is that a client is complicated." We can determine who is right? The customer says he was badly served and the provider says otherwise?. How to decide?. 

The important thing here is to understand that "well treated" or "poorly served" is an opinion, an opinion. It makes no sense to establish the truthfulness of that trial. There. Whenever the opinion on compliance with delivery by the supplier is a view for which truth is not possible. Sometimes it is not possible to comply with certain agreed conditions, but in this case the matter is clear and does not merit consideration at this time.